Last updated: 21st June, 2021
Our hours of operation for shipping are Monday to Friday, 10am to 7pm (GMT-7), excluding weekends. Orders placed on weekends, will not be processed until the next business day.
All orders have to be processed and fulfilled before shipment. Our team will take up to 1-2 business days to process your orders. After the item is processed and fulfilled, our team will ship out your item and our transit time on orders range from 3-7 business days.
1-2 business days
|3-7 business days|
|Operating Hours||Monday-Friday, 10am-7pm (GMT-7)|
We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just contact us here.
- Please note that this time frame is an estimate and not a guarantee.
- Redelivery charges may be applicable for all orders that are returned to sender due to not being claimed, or for wrong addresses.
- Our main targeted markets and countries are the United States, Australia, Canada, United Kingdom, Germany and Spain only. Anyhow, we look forward to expanding our team so that we can deliver our service globally very soon!
- COVID-19 DELAYS - In addition to the current pandemic situation, we are constantly monitoring the dynamics impacted by Covid-19 to ensure we are taking the appropriate actions, and we will keep you updated. To get more information on Covid-19 update, press here.
- We offer free shipping on all orders!
HOW DO I TRACK MY ORDER?
- Find "Track My Order" on our website's main menu.
- Follow the instructions given and track your order.
- You can find the following information in the shipping confirmation email.
- Do not get panic when you see your tracking information shows "Could Not Find Order". This usually appears when we have just fulfilled and shipped out your order, it will take up to 24-48 hours for the courier service to scan your parcel into their system.
- We advice you to start tracking your order status 48-72 hours after you received your order tracking number from us.
- But in very rare cases, if you are still not able to track your order status after the given timeframe, please contact us at firstname.lastname@example.org and we will help you to investigate further.
TAXES & DUTIES
Avionnti shall not be held liable for any possible taxes and duties which may be charged and apply by customs in the country where the delivery is placed. The responsibility for any custom duties, foreign taxes or other fees which may be imposed, rest solely with the customers.
You can always contact us here if you are unsure of anything. Our team is here to help.