Frequently Asked Question
Our website accepts major credit and debit cards (Visa, Mastercard, American Express), Google Pay, Apple Pay, Shop Pay Installment and other local payment options depending on your location.
Yes, our website uses secure SSL encryption technology to protect your personal and financial information during the transaction process.
Yes, as long as the prepaid debit card has a Visa, Mastercard, or American Express logo, you should be able to use it to make a purchase on our website.
No, unfortunately, our website do not accepts payments through PayPal.
The default currency for our website is US dollars, but you can select a different currency depending on your location from the bottom section of our website.
After a successful payment, you will receive an email confirmation and a receipt. If you sign up an account, you can also check your order history in your account to verify the payment status.
If your order has not been processed, you may be able to change or cancel it by contacting our customer service. If the order has already been processed and shipped, it cannot be changed or cancelled.
Unfortunately, COD is currently not available.
Please contact our customer service team for assistance with any payment or order issues. They will be able to assist you in resolving the issue.
We offer free standard shipping for all products! Delivery time will vary depending on your location that you choose.
Orders are typically processed and shipped within 1-2 business days of receipt. You will receive a shipping confirmation email with a tracking number once your order has been shipped.
Estimated delivery time will depend on your location and no matter where you are, it typically takes 3-7 business days.
You can track your order by clicking on the tracking link provided in your shipping confirmation email. If you have any issues with tracking, please contact us for assistance.
We apologize but once an order has been processed, we are unable to change the shipping address.
Yes, we do offer international shipping to selected countries. Additional shipping fees and taxes may apply, and delivery time will vary based on location.
Should you encounter such a circumstance, please feel free to contact us via our email support without any hesitation.
You can cancel your order if it's not yet processed or shipped. Meanwhile, you can return your order by contacting us within the first 14 days upon receiving your item. Please refer to our Return & Refund Policy for more information.
Return & Refund
We accept returns within 14 days of receiving the item in new and unused condition. Please refer to our Return & Refund Policy for complete details and exclusions.
To initiate a return, please contact us to request a return authorization. We will provide you with instructions on how to proceed with the return.
The customer is responsible for paying for return shipping unless the item received is defective, damaged, or incorrect.
If you receive a defective, damaged, or incorrect item, please contact us immediately so we can assist in resolving the issue.
Refunds are processed within 5-7 business days of receiving the returned item. The refund will be credited to the original payment method.
Yes, we do accept exchanges for items in new and unused condition. Please contact us to initiate an exchange.